GENERAL QUESTIONS
‹W› Lagerbox is the self-storage service of w. wiedmer ag.
We are at your service:
Monday to Friday, 7 am to 5.30 pm
+41 44 405 44 55 | info@wiedmer.ch
Outside business hours
Emergency number +41 79 405 64 64
As a family-owned company for national and international business and private removals, we have been working since 1961 to make moving and storage easy for our customers. We know how the business works and we take care of the concerns and individual needs of our customers.
We attach great importance to customer proximity and customer satisfaction, well-trained specialists, long-term partnerships, good networking and use of synergies as well as individual services and additional benefits.
‹W› LAGERBOX (SELF-STORAGE)
It means storage in locked, secure, private and easily accessible individual rental units of varying sizes with flexible rental periods. And that is exactly what ‹W› Lagerbox provides.
You rent a unit in the desired size for a fixed price and have your own locked room with 24/7 free personal access. We have various storage units in different sizes at 5 locations in Zurich.
You will find our modern and well-kept self-storage warehouses 5 times in the Zurich area.
Au ZH | Fällanden | Rümlang | Schwerzenbach | Winterthur
The focus is always on a central location with optimal traffic connections for motorists and good accessibility for public transport users.
For self-storage customers, it is particularly important that they can store and retrieve their goods efficiently. Our storage units are easily accessible through wide aisles and doors and offer simple delivery options via ramp/goods lift and rollable transport routes without sleepers/stairs.
The fastest way ist to book online.
Or do you prefer personal contact or would you like to view the storage units in advance? Do you have any questions or are you still unsure about the size? No problem! Call us on hotline +41 44 405 44 55 or visit us on site:
› spontaneously and without prior notice in Fällanden
› by telephone agreement in Au ZH, Rümlang, Schwerzenbach and Winterthur
You can rent a ‹W› Lagerbox storage unit for a fixed period or indefinitely. The minimum rental period in both cases is 30 days.
The storage unit is to be used to store personal and commercial property. No items may be stored that are classified as highly combustible, explosive, self-igniting or flammable under the regulations of the fire prevention authorities, or which could damage the storage unit or the premises in which the storage unit is located in any other way. The following may not be stored: plants, food, environmentally harmful and radioactive substances, corrosive or dangerous substances or items, dead or living animals, all types of waste, items that emit strong odours, items that are susceptible to rapid deterioration and decay, and/or items designed to attract vermin. Carpets, mattresses, laundry, etc. must be cleaned, moth-proofed and packed in airtight packaging before the start of the rental period. The lessee is liable for any damage caused by a failure to comply with these provisions. The lessor is entitled to carry out inspections with the lessee if there is legitimate cause.
If the lessee intends to leave machines or heavy pieces of furniture in the storage unit, they must first seek the written consent of the lessor and indicate the estimated surface load per square metre. If the lessor does not grant written consent, the lessee is liable for damage to the rented property resulting from overloading. The lessee is furthermore obliged to prevent disruptive emissions, such as noise, vibrations and odours.
It is of course advisable to store any material in a space-saving manner. Pack small materials in stackable, sealable cartons and not in laundry baskets, carrier bags, paper bags or similar. Large furniture should be dismantled and the individual parts (e.g. a wardrobe or a double bed) should be placed upright in the storage box. In general, many pieces of furniture can be stored on edge, such as tables and sofas.
As with Tetris, the motto here is: think first, then stack!
Think about how to optimally store your storage box and even draw a plan if necessary.
Please note the following:
When on the premises, vehicles of the lessee, their relatives or representatives may park only in the designated parking spaces.
Use of the loading ramp must take place as quickly as possible. Vehicles may park in the ramp bay solely for the purposes of loading and unloading.
The lessee must employ a sufficient number of personnel to load and unload the vehicle in order that the loading ramp is blocked for the shortest possible time.
Depending on the location, various transport aids (trolleys, furniture trolleys, pallet trolleys, sack trolleys) and cleaning materials (vacuum cleaners, sweeping sets, brooms, etc.) are available.
Please return all items to the designated and marked place after use, thank you.
Tenants who are in possession of a key or access card usually have unrestricted access 24/7.
Only at the Schwerzenbach location the access is denied overnight (23:00 - 05:30) and on Sundays, as the entrance to the underground car park is closed by the Chimlimärt shopping centre.
Other persons named in the contract who have access authorisation to the storage unit are representatives of the lessee and will be granted access to the storage unit provided they have appropriate identification and acknowledged access in the storage card. The lessee can add or remove access privileges. This must take place in writing.
Lessees who are in possession of a key or access card have only access. On their own responsibility they can hand over the key/card to an authorised person and thus grant access.
(The lessee bears full responsibility for the key/keycard and any costs incurred by a loss.)
If the service has not yet been activated (i.e. before the start of the rental period), the lessee is entitled to terminate the contract within seven days of the booking date without provision of a reason. Termination must be carried out in writing.
If the lessee terminates the contract and returns any keys/keycards already received, the lessor must reimburse all payments – minus an administrative fee of CHF 100.00 – immediately or within 14 days of the date on which the lessor received notice of cancellation at the latest.
a) Due termination
An indefinite rental period can be terminated by either party at any time with a notice period of 14 days. Termination must be carried out in writing.
b) Termination for cause
The lessor can terminate the rental relationship for cause and with immediate effect, without complying with a notice period, if the lessee fails to fulfil their contractual obligations (e.g. through payment default, significant nuisance to the lessor or other lessees, improper use of the storage unit or transfer of the storage unit to third parties without authorisation).
At the end of the rental period, the storage unit must be returned to the lessor in good condition, completely vacated and properly cleaned by 12 noon on the first working day after the end of the rental relationship at the latest. The storage unit shall be deemed duly returned if the lessor does not report any defects within two working days. This deadline shall be deemed met if the report of defects is sent by registered post to the last known address of the lessee within the deadline (two working days).
Our warehouses are secured by video surveillance and access control via badge/access card or key. Unauthorised persons cannot enter the building - outside doors are always locked.
If you have household insurance, it is sufficient to notify the insurance company that you have goods in stock with us.
In the rental contract you must select the appropriate checkbox: x I hereby confirm that I have taken out insurance against fire, water damage and theft (contents insurance) for the goods in storage.
If you do not have household insurance, you are welcome to take out insurance with us.
You must select the appropriate checkbox in the rental contract: x Please take out insurance against fire, water damage and theft for me with a replacement value of CHF......... (Amount can be chosen. Cost: CHF 1.00 per month per CHF 1,000.00 of insurance value)
Unless agreed otherwise, the lessor rejects all liability for damage caused by fire, water or theft, and refers to the insurance policies to be taken out if necessary.
No electrical appliances may be connected in the storage box without prior clarification and written consent of the lessor.
Damages of any kind must be reported to the Lessor immediately by e-mail or telephone.
Monday to Friday, 7 am to 5.30 pm
+41 44 405 44 55 | info@wiedmer.ch
Outside business hours
Emergency number +41 79 405 64 64
The digital lock cylinder indicates by 4 red flashes that the battery charge level is low and that the battery needs to be replaced soon.
The digital lock cylinder at the door to your storage unit is powered by a standard battery. To guarantee access 7 x 24 h, almost discharged batteries must be changed in time. We make periodic checks and measure the battery charge level. Measurements are taken with a device from outside directly on the digital lock cylinder and the battery change is done from outside too - we do not need access to your storage unit at any time and do not open any doors.
If a battery needs to be changed outside of the regular rental period, we are dependent on your help.
Please let us know if the digital lock cylinder flashes red 4 times to indicate that the battery charge level is low and that a battery change is necessary soon.
Please send an e-mail to info@wiedmer.ch
● Last and first name according to rental contract
● Warehouse location
● Unit no.
● Battery status low (flashes 4x red and 1x green) or empty (no longer flashes at all)
You'll find General terms and conditions for self storage units of w. wiedmer ag (GTC) in the footer on this website or directly here as a PDF.
Self-storage is extremely popular. Demand for storage units is growing steadily due to constant changes in people’s mobility and professional or private situations.
Many urban residents state that they have not enough space in their apartments. It is often cheaper to rent a storage room and besides the demand can be met exactly to the square metre.
About two-thirds of our self-storage customers are private individuals and one-third business people. In principle, we address all those who do not require existing storage space. Classic storage customers do not exist in either the private or the commercial sector, as the reasons for storage are very different.
A private storage room makes life easier if, for example...
Business people and companies use our self-storage facilities as an uncomplicated, flexible, inexpensive and modern storage solution. Our customers include craftsmen, SMEs and large companies - regardless of their sector - whether they are trading, production or service companies. The reasons for an outsourced storage solution are quite different...
As a removal company we are of course happy to transport your goods, but we do not rent out vehicles without a driver at least.
You have rented a storage unit and would like to deliver your goods yourself? All you need is the right vehicle for professional transport? We recommend our partner Mietauto AG. Mietauto AG is one of the most important commercial vehicle rental companies in Switzerland. The rental car fleet in Winterthur offers a wide range of vans, minibuses, trailers and equipment.
Book directly online at 
For storing briefcases, archive boxes, card index boxes, folders etc. or sorting boxes and other small material you have the option to rent metal racks
Lead time is about 2 - 3 working days.
We will also be happy to show you a sample storage box equipped with racks on site.
STORAGE IN GENERAL
Whether as interim storage solution, pallet storage, file storage, archive storage or your personal storage unit - whether short or long term - you have the choice. We are sure to find the right place for your needs in one of our warehouses. If you have any questions, a corresponding expert is available for each topic to advise you personally and to make you an individual offer.
To give you a personal impression and find the right variant for you, we will be happy to show you our storage options directly on site.
Of course, we can also take care of warehouse management for you on request - from reception to quality control, from picking to delivery, take-back and disposal. The all-round services for the storage of your confidential files include not only secure storage but also the destruction of old files that are no longer needed.
We will be happy to advise you and find the right solution for all your archiving problems. Depending on your needs, either independently or in cooperation with our experienced and strong partners. More abaout archive / file storage >
Yes, in addition to our self-storage units, we also rent out commercial premises, storage rooms and storage areas in Au/Wädenswil, Fällanden, Rümlang and Winterthur - in a central location with optimum transport links for motorists and good accessibility for public transport users.
The rooms are easily accessible through wide corridors and doors and offer simple delivery options via ramp/goods lift and rollable transport routes without thresholds/stairs.
You can find out about the available rental properties online at any time. If an object meets your needs, we will show you the premises directly on site and discuss the details with you personally.
Whether small or large projects - w. wiedmer ag has sufficient personnel and infrastructure resources at its disposal. This is also the case in our pallet warehouse in the Wädenswil branch.
MOVING & TRANSPORT
As individual as the apartments are, as different are the corresponding moves. Depending on the volume of your furniture and household goods, we select the right vehicle and the necessary number of movers - the hourly price is based on this.
In total, the required number of hours incl. travel to and return will be charged.
You can get a approximate overview of costs in our price list. From an apartment size of 3.5 rooms (depending on the circumstances also for smaller apartments!) we recommend an apartment inspection for a binding offer.
To provide you with a removal offer, we need various details about your removal goods, the location and the desired services, etc. You can either send us this information via the online form or call us and discuss the details with one of our customer advisors. You will then receive a written offer by e-mail or post, as you wish.
To the online form >
Yes, the offer is free of charge and not binding for you. However, we recommend all customers to first inform themselves about the approximate costs and to only request a detailed written offer from 1 to max. 3 possible removal companies.
In the case of larger apartments or houses, special circumstances, unusual transport goods, complicated procedures or on request, our removal advisor will visit you on site to inspect your apartment and answer your questions about moving.
The price differences can usually be explained by the services included in the offer. When comparing prices, do not look at the end result but at the individual items or, if possible, compare the individual hourly rates.
Of course, there are sometimes very large price differences between the individual providers. Think about what you expect from a moving company, what is particularly important to you and don't make your decision based on price alone - trust is just as important!
Also pay attention to correct employment conditions! Undeclared work means distortion of competition and endangering the protection of employees.
That depends on how many hours the move takes including travel time and how many kilometres are driven (incl. travel and return). Our hourly rates include 15 km per hour. For distances over 15 km per hour, additional km will be charged according to the price list. So if you move in the region from one of our locations (Fällanden, Rümlang, Spreitenbach, Wädenswil, Winterthur), there will certainly be no mileage charges or LSVA fees. Generally speaking, there are no additional costs for mileage for removals in the canton of Zurich and its surroundings.
The situation is different for longer moving distances such as Basel - Geneva, Bern - St. Gallen or when moving from the Canton of Zurich to Ticino, Valais or Grisons etc. After the move is completed, the corresponding mileage is charged according to the effective expenditure in hours and effective driving distance.
When choosing a moving company, make sure that you choose a serious company with fair employee conditions, suitable technique and good organisation. In one word: professionalism.
Please note the following points:
1. is the removal company a member of the Swiss Commercial Vehicle Association ASTAG and the SMA Swiss Movers Association (formerly VSU)? The membership of the company you have commissioned with the ASTAG and SMA does not guarantee a problem-free move, but it is a first indication of professionalism.
2. written offer + references! Ask for a written offer, which includes the date, estimated time of removal, size of the vehicle, size of the removal team as well as the costs including insurance. Do not entrust your removal goods to just anyone! Often it concerns objects with idealistic value, such as heirlooms. Ask for references if necessary.
3. does the removal company have a liability insurance? Again and again "hobby" removal companies offer their services without having taken out the necessary insurance. In the event of a claim, you as a customer may be left behind. You should not take this risk.
4. what can you contribute to the move yourself? It is best to clarify the following questions with your removal company in advance: Who will secure access to the buildings and parking facilities? - Who will do the preparatory work, such as packing the items? - Which drawers have to be cleared in advance? - Which packing material is needed? - How should boxes and rooms be marked?
5. test the moving company before you place the order! Ask the following questions, for example: How is the staff trained? - Which vehicles are used and how are they equipped?
Unfortunately, there is no apprenticeship for removal personnel yet. Basically all our employees come from the craft sector and have an apprenticeship as carpenter, joiner, service technician etc. All of them already bring the most important basic requirement, namely the manual skills. In addition, our moving staff ist trained both internally and externally and attend specific removal courses and seminars of the Swiss Commercial Vehicle Association ASTAG. Such as the following three seminars:
1. Removal preparation, transport and carrying techniques:
Occupational safety:
Use moving aids correctly:
Loading a furniture van:
Transport of a piano:
2. Packaging
Getting ready to move:
Packaging:
3. Team leader
Organization of the move:
Personnel management:
Administration:
The necessary insurances are already included in the price of your move:
If you wish, you can take out the following additional insurance policies with us:
A trustworthy offer usually contains the following points:
Transport goods (if possible incl. estimated volume), loading and unloading location, moving date, agreed services, vehicle size, number of staff, hourly rates / estimated costs, insurance details, payment conditions and reference to general terms and conditions.
It is best to give your removal date as early as possible or at the latest when you place your order, so that the removal team is booked for you. Of course we are flexible and are also available for short-term orders. In general we try to meet your desired date and in case of emergency we try to make the impossible possible.
For the professional packing and unpacking of household goods and fragile items, we recommend our packaging specialists. Of course you can also pack everything yourself, if you have the opportunity. We will be happy to tell you our tips and tricks.
In addition to the preparation for the actual day of the move, there are many other points that should not be forgotten, such as for example, placing a forwarding order at the post office, re-registration with telephone and Internet providers etc.
Our moving checklist >
The duration of the move depends mainly on the transport volume and the distance, but also on many other factors such as the desired additional service, floors, with/without lift, access roads, customer's preparation for the move and possible assistance, weather conditions etc.
Of course we also offer removals abroad. A move abroad makes special demands on preparation and execution, which we fulfil, depending on the destination, either independently, in cooperation with our experienced and strong partners or as an agent.
We would be happy to advise you by telephone or make you an appropriate offer based on an inspection of your house / apartment.
As a moving company we only rent our vehicles with at least the driver. In general, we recommend at least one moving professional to load the vehicle and tie up the removal goods.
Of course you can rent our movers for smaller jobs or short periods of time, e.g. transport of a single piece of furniture, internal removals in the same house or moving of furniture within the apartment. We charge for the time actually needed, including travel and return.
After moving out, every apartment has to be cleaned, so a reliable partner is important. Our subsidiary Schmid AG will take care of it. We guarantee the service will take place on the booked date and offer a handover guarantee (acceptance guarantee) for the final cleaning.
If you are moving yourself, you can of course also just buy the packing material from us.
In our moving shops (in all branches) you will find the whole range of everything that will make your work easier
> Payment in cash or via TWINT-App.
> Addresses and opening hours
Our online shop is open around the clock.
It is best to wrap your pictures with our bubble wrap and protect especially valuable pieces with additional picture corners. You can find the right material in one of our packaging shops or in our online shop.
Disassembly and assembly is part of the daily work of our staff. Cabinets, shelves, buffets, tables, chests of drawers, desk combinations and other furniture are no problem and of course we will also take care of delicate objects such as chandeliers, flat-screen TVs, artwork etc.
Yes, of course we can also move your USM-furniture and also disassemble and assemble it. Our employees are trained accordingly and we have the necessary special tools. For additional material or more complex equipment, we work together with reliable partners.
No, you don't have to organize food for the moving team. The movers are happy (especially in summer) when water is available, but of course this is not a must.
Of course everyone is happy to be tipped. However, whether and how much you want to tip depends entirely on how satisfied you were with the performance of the removal team. The benchmark is CHF 10.00 per person per ½ day.
Cash payment is still common in the removals industry for smaller amounts. For larger removals or higher amounts, we require an à-account payment of approx. 2/3 in advance and send a remaining invoice after the move with a payment term of 30 days.
We guarantee our customers a timely, prompt and professional service and do not let the weather stop us. It is important that you also arrange yourself according to the weather and, for example, clear the access roads and the way to the house entrance in case of snow. If it rains, we cover the goods as far as possible and if water should get on a piece of furniture, we wipe it dry immediately at the new location.
Simply tell us how many metres you would like to protect, and we will bring the appropriate amount of protective fleece and cover the desired area (usually the entrance area and corridor). For "emergencies" there are usually a few meters on the vehicles.
We try to avoid damage by investing in the training of our removal staff, vehicles, machines and equipment. We transport everything with the utmost care - should an accident happen, of course we have the necessary insurance to cover the damage. It is best to report any damage directly to the team leader on the day of the move or in writing to the moving company within 3 days at the latest.
Our modern infrastructure also includes a furniture lift. For high floors, narrow staircases, steep stairs or other obstacles, the furniture lift is the comfortable and efficient solution.
Thanks to professional courses, the right technique and the right equipment, we can also transport heavy goods such as pianos, grand pianos or safes safely from A to B.
